March 2025

With every crisis, opportunity follows. The more skilled you become at navigating crises, the easier it is to recognize and seize that opportunity. One of the most essential tools for doing this that I have found over the years is compartmentalization.

In my years as an FBI Assistant Special Agent in Charge, I faced plenty of crises—whether it was a national security threat, cybercrime incident, or a situation where lives were on the line. One thing I learned quickly

Welcome to the final article in our series on leading through chaos. In the previous articles, I shared insights on transforming tolerations into triumphs and the critical importance of setting boundaries—lessons I’ve learned from my time with the FBI.

In our quest to eliminate or prevent workplace chaos before it turns into a crisis, there is one must-have component: boundaries.

Chaos in the workplace can often manifest as misunderstandings between colleagues, confusion with communication, disorder and disruptiveness, or even mayhem. As many people would agree, chaos feels like “everyone’s hair seems to be on fire.”